Making a purchase on bosanova.es is easy. Simply follow these steps:

1. In the menu at the top, select the category (Shoes, Bags, Men, Outlet...) and subcategory you're interested in.

2. Browse the shoes and/or accessories you like the most. You can buy directly from the product grid or by clicking on the product page of each of them. Here we detail their composition, available sizes, other colours of the same model, the size guide and much more...

3. Choose your colour and size and add the product you like to your basket. You can then continue shopping or place your order.

4. If you want to go directly to the checkout, go to your basket (it's in the top menu on the right-hand side) and complete your purchase.

5. The next step is to fill in your personal details, either by registering or by making a quick purchase without registering (we recommend registering so that your future purchases can be made as quickly as possible).

   If you've registered before and are already a bosanova.es user, just enter your email and password.

6. Make sure your details and delivery address are correct.

7. Select a payment method: your Visa or Mastercard or your PayPal account.

8. Confirm your order and pay for it!

9. Finally, go to your email for confirmation of your order number and return code. With every purchase you make, please check your email.

   This purchase confirmation email sometimes goes into your spam/junk folder, we advise you to check it if you don't receive it.

10. It's very important you keep this email as it is your proof of purchase.

* Bosanova reserves the right to return an ordered model and its price if the model is out of stock or is not in good condition.

They are always the same. Unless we carry out specific promotions in physical shops, when you'll only find the promotional price in those shops. Likewise, if it’s an exclusive online promotion, you'll only find the promotional price on the website.

Yes, all prices on the website include 21% VAT.

The product isn’t yours until you complete your purchase! Products in your basket are not reserved, so if you're interested in a product and it's on your wish list, we recommend you don't delay the purchase. It's possible the product may sell out in the meantime.

If you're interested in a product but we don’t have your size, you have two options:

1. Use the "Let me know when my size is available” feature that appears on the right side of some of our products.

2. Get in touch – we can help you find stock in your size or suggest something similar.

No. The process is in-motion and managed the moment you complete your purchase. If you want to return or exchange something later, no problem! Check how to do it in our returns and exchanges section.

Yes! You can call us and place your order on 936 895 330

Our customer service hours are:

Monday to Thursday from 08:00 to 14:00 and from 15:00 to 17:30h

Fridays from 8:00 to 14:00h

You can pay with card or by PayPal:

Card: We accept Visa, Visa Electron and Mastercard credit and debit cards. Payment is made through the 100% secure payment gateway Addon Payments or by calling us on the phone.

*Double Verification: From January 2021 with the PSD2 regulation, when you are in the final step of payment, your bank will ask you for a double confirmation of the purchase for your greater security (SMS, email, APP authorisation). In case of an incident, check what procedure to follow with your bank, as each bank uses its own double verification method.

Paypal: You can choose this option as your payment method, just enter your PayPal account details. If you do not yet have a PayPal account, you can create one before finalising your order.

Once the bank authorises the payment, you'll receive an email with the order confirmation and the money will automatically be withdrawn from your account.

You card can be rejected for various reasons:

1. For being expired. Please check that your card has not exceeded its validity date.

2. Your card limit may have been reached, in which case please contact your bank.

3. You might have entered wrong information.

4. Your card may be blocked.

If you’re having problems with your card, please get in touch with your bank.

Free delivery from 1 to 8 working days. Once the shop receives your order, you will be notified by SMS stating that the order is available for collection.

*For “Deal" products, sales, Christmas and/or specific promotions such as Black Friday, it can be extended up to 8 working days.

When you place your order, we will process it and deliver it to your home in approximately 1 to 5 working days.

Some items can be delivered in 24h. We identify them with this icon:
24h delivery is only valid on working days if you place your order before 12 pm. If you place your order later, the delivery time is 48h.

Orders with an amount equal to or greater than €39.99 come with free shipping.

The price of shipping costs for orders under €39.99 with delivery in the Peninsula is €3.90.

*During sales, Christmas and/or special promotions such as Black Friday, it can be extended up to 10 working days. At the moment, we do not ship to Ceuta and Melilla.

When you place your order, we'll process it and deliver it to your home address in approximately 1 to 5 working days.

Orders with an amount equal to or greater than €70 come with free shipping.

The price of shipping costs for orders under €70 with delivery in the Balearic Islands is €6.90.

*For “Deal" products, sales, Christmas and/or special promotions such as Black Friday, it can be extended up to 8 working days. At the moment, we do not ship to Ceuta and Melilla.

At this time we do not ship to the Canary Islands

When you place your order, we'll process it and deliver it to your home within approximately 1 to 5 working days.

Orders of €39.99 or more come with free shipping.

The shipping costs for orders under €39.99 is €3.90.

*For “Deal" products, sales, Christmas and/or special promotions such as Black Friday, it can be extended up to 8 working days.

We do not ship to Madeira Island.

Below you can see the countries and prices (up to 2kg) we ship to. The delivery time for international shipments is 2 to 10 days with SEUR.

To find out the final shipping price, please complete your order and enter your postal address. The final shipping price will automatically appear.

Yes, but depending on the state your order is in, you should contact us or the carrier. If the order has not yet left our warehouse, we can modify your shipping address without problems by calling 936895330 or sending an email to [email protected].

If your order is already in the hands of the transport company, you will have to wait for them to send you the delivery notice by SMS to manage the change of address or delivery date.

You can see an explanation of how it works in the following video: https://www.youtube.com/watch?v=Q6zVGYNs1EY

The transport company we work with (SEUR) will contact you by SMS to notify you of the delivery date and the time slot. If you need to make any change you can manage it through the link that you send in the SMS.

You can see an explanation of how it works in the following video: https://www.youtube.com/watch?v=Q6zVGYNs1EY

You can request your order from the shop staff by presenting your order confirmation email with your order number.

To exchange a product or size at Bosanova, you need to make a return and a new purchase.

IMPORTANT: The exchange and return options ‘from shop’ or ‘from your home’ are only available for mainland Spain, Balearic Islands and Portugal. For the rest of the world, only the ‘return on your own’ option is available.

Here's how to do it:

First, log in to your account and locate your order in the "My purchases" section.

Select the order and the items you want to exchange and click on "request exchange", then select the return method you want to use for your old order. You have 3 options:

Returns in shop (free)

Go to one of our shops to return your item for free. Find your nearest shop: https://www.bosanova.es/en/stores

To make a return, you need to provide your order number. You'll find this information in the purchase confirmation email that we send to your email address or on the delivery note we send you with your order.

Remember that you must return the item with its original packaging and label, and it must be in an unused condition.

Once we receive the order at our head office, we'll check that it's in good condition and proceed with the refund.

Returns collected from your home (€3.90)

Fill in your postal address in the form shown on the screen and we'll send a carrier to pick up the package at the address you provide. The transport cost is €3.90 and will be paid for by the customer. We will deduct it from the amount of the return.

The item must be in the same condition in which you received it. We recommend that you reuse the shipping packaging and put the item in the original box. It is compulsory to enclose the delivery note or invoice indicating the order number.

*This option is valid for returns from the Peninsula. Returns from the Balearic Islands, Canary Islands and Portugal costs €5. For the rest of the world, only the option to arrange for your own return is available.

Arrange for your own returns

Send us your package via Correos, UPS, GLS, SEUR or any other courier company. Shipping costs for returns to our headquarters are at the customer's expense.

Our delivery address is:
BOSSANOVA LLUMI SL
AVGDA. EDUARD MARISTANY, 388-390
POLIGON INDUSTRIAL GRANDLAND
08918 BADALONA (BARCELONA)

The item must be in the same condition in which you received it. We recommend reusing the shipping packaging and putting the item in the original box. It is compulsory to enclose the delivery note or invoice indicating the order number. Once we receive the order at our head office, we'll check that it is in good condition and proceed to reimburse you.

When you complete the exchange form, we'll send a discount code to your email so that you can place a new order of your correct size with free shipping costs*.

*Except for shipments to the Canary Islands and International delivery, which will carry the usual costs.

To make a return, it is essential that you attach the order number. You'll find this information in the purchase confirmation email that we send to your email address or in the delivery note we send you with your order.

Remember that you must return the item with its original packaging and label, and it should be in an unused condition.

Once we receive the order at our head office, we'll check that it is in good condition and will proceed to make the refund within 2 to 10 working days.

It’s very simple, you just have to register on our website with the email address you used to make the purchase and a password of your choosing.

Once inside your account, click on the "My purchases” section, where you'll see all the orders you've made with that email address (including those from a long time ago). Select the order and the items you want to exchange and click on "request exchange".

We accept exchanges within 30 calendar days of receipt of the item.

*From 19 November, the exchange period is extended until 16 January.

The products offered on bosanova.es are covered by the legal guarantee of 2 years from delivery on the items, in accordance with the provisions of the regulations of consumers and users.
The legal guarantee of the products sold by Bosanova is offered by Bosanova.
If the product you have purchased has a defect covered by the legal guarantee, you are entitled to demand repair or replacement of the defective product from the seller, free of charge. You are entitled to a price reduction or termination of the contract in the following cases: (a) if repair or replacement is not possible or is unreasonably expensive; (b) if the seller fails to repair or replace the product within a reasonable time; or (c) if the repair or replacement causes you significant inconvenience. Please note that a minor defect that prevents repair or replacement, or makes repair or replacement too expensive, does not entitle you to termination of the contract.
To activate the termination, you must report the defect to our customer service department within two months of discovering the defect.

To make a return, you need to log in to your account and locate your order in the "My purchases" section. Select the order and the items you want to return and click "request return".

You have 3 return options: return in shop (free), return with home collection (€3.90) or arrange for your own return. We explain them in more detail below.

IMPORTANT: The exchange and return options ‘from shop’ or ‘from your home’ are only available for mainland Spain, Balearic Islands and Portugal. For the rest of the world, only the ‘return on your own’ option is available.

To make a return, you need to log in to your account and locate your order in the "My purchases" section. Select the order and the items you wish to return and click "request return”, then choose "return in shop" as the delivery method.

Then go to one of our shops to return your item free of charge. Find your nearest shop:
https://www.bosanova.es/en/stores

To make a return, it is essential that you provide your order number. You'll find this information in the purchase confirmation email that we send to your email address or on the delivery note we send you with your order.

Remember that you must return the item with its original packaging and label, and it should be in an unused condition.

Once we receive the order at our head office, we'll check that it is in good condition and proceed to refund you.

To make a return, you need to log in to your account and locate your order in the "My purchases" section. Select the order and the items you wish to return and click "request return”, then choose "return through collection from home address" as the delivery method.

Fill in your address in the form shown on the screen and we'll send a carrier to pick up the package at the address you provide. The transport cost is €3.90 and will be paid for by the customer. We'll deduct this from the amount of the return.

*This option is valid for returns from the Peninsula. Returns from the Balearic Islands, Canary Islands and Portugal cost €5. For the rest of the world, the only option available is to arrange for your own return.

To make a return, you need to log in to your account and locate your order in the "My purchases" section. Select the order and the items you wish to return and click "request return”, then choose "return to head office" as the delivery method.

Then send us your package via Correos, UPS, GLS, SEUR or any other courier company. The shipping costs for returns to our head office are at the customer's expense.
Our delivery address is:
BOSSANOVA LLUMI SL
AVGDA. EDUARD MARISTANY, 388-390
POLIGON INDUSTRIAL GRANDLAND
08918 BADALONA (BARCELONA)

The item must be in the same condition in which you received it. We recommend that you reuse the shipping packaging and put the item in the original box. It is compulsory to enclose the delivery note or invoice indicating the order number. Once we receive the order at our head office, we'll check that it is in good condition and proceed to reimburse you.

It’s very simple, you just have to register on our website with the email address you used to make the purchase and a password of your choosing.

Once inside your account, click on the "My purchases” section, where you'll see all the orders you've made with that email address (including those from a long time ago). Select the order and the items you want to exchange and click on "request exchange".

The refund can take between 2 and 15 working days from the time we receive your package in our warehouse. Keep in mind that store returns take a little longer because the item must be transferred to our central warehouse and once there the return is processed. As soon as we proceed with the return, we'll send an email to let you know. Remember that the refund will be made using the same payment method used for the purchase.

If you paid shipping costs, these costs will not be refunded.

We accept returns within a maximum period of 30 calendar days after you receive the item.

From 20 November, the return period is extended until 30 January so that you can return your Black Friday and Christmas purchases with peace of mind.

*Purchases made in physical shops after 20 November can be returned no later than 14 January.

In order to proceed with the return, you need to check that the order meets the following requirements

1. The item is in an unused condition.

2. It must be returned in the same condition in which it was sent. If the original packaging is not available, it should be replaced by one of similar size and capacity.

3. It must be sent to our head office within 30 days.

4. The refund will always be made using the same payment method used for the purchase.

5. We do not accept collect-on-delivery shipments.

You always have the right to cancel an order within a period of 14 days, without having to justify it. The cancellation period starts on the day you receive the last item (or items) of your order. The easiest way to exercise your right of cancellation is to simply fill in the contact form here and select the subject "right of withdrawal". Once you've completed the form, you can proceed to return the goods to us.
However, in order to comply with the cancellation period, it is enough for you to inform us of your decision to cancel the order before the cancellation period expires. Please contact Customer Service in such a case.
We will reimburse you for the amount of the items to be returned (shipping costs are not included in the returns policy). We may withhold the refund until we have received the goods back or until we are aware that the goods have been returned, whichever condition is met first.
You need to send us the goods, either by bringing them into one of our shops or requesting collection through our Customer Service (Collection costs will be deducted from the total amount to be refunded).

You can cancel your order as long as it has not been dispatched. To do so, please contact us by phone on 936 895 330.

Our customer service hours are:

Monday to Thursday from 08:00 to 14:00 and from 15:00 to 17:30h
Fridays from 8:00 to 14:00h

Yes. Although it is not a common occurrence, Bosanova will cancel your order whenever the item is out of stock, in bad condition, or when it detects a problem with the payment or delivery address. The most common reason for cancellation is that your size is not available at the time the order is processed.

If your order (or part of it) is cancelled, we'll refund you to the same account you used at the time of purchase.

Remember that the refund always depends on your bank or PayPal. This process may take a few days depending on the communication between the banks.

If you’ve still not signed up, you can register here. It only takes 30 seconds and will bring a whole host of benefits for you:

1. Viewing all the purchases you have made.

2. Saving your shipping and payment details to save time on your next purchases.

3. Order tracking.

4. Saving your favourite items.

5. Managing exchanges and returns.

While it is not compulsory, we recommend registering to make your shopping experience quicker and easier. Once you've registered, you won't need to re-enter your details, delivery address and invoice each time you place an order online.

It’s highly likely that the reason for this is that you're yet to create an account on our website. First, try to create a new account with your email address. If it lets you, it's because you did not have an account before.

If you already have an account, this message will appear:

n this case, check your spam folder or look for an email with the subject "Recover Password".
If none of these options work for you, please get in touch.

To use the wish list, you need to log in to your account or create an account here. By clicking on any of our products and selecting the size and colour you want, you can add it to your list by clicking on the heart that appears on the product page. The next time you visit our website you'll have your favourites saved, although we can’t guarantee that they will still be available.